◆Error Codes Wiki

HP OfficeJet Pro Scan Error — Scanner Not Working and Communication Failures

Warninghp

Overview

Fix HP OfficeJet Pro scanning errors including scan to computer failure, communication errors, and HP Smart app scan connectivity issues.

Key Details

  • HP OfficeJet Pro multifunction printers can scan to computer, email, network folder, or USB drive
  • Scan to Computer requires the HP software or HP Smart app installed and running on the destination computer
  • Wireless scanning uses a separate communication channel from printing and may require additional setup
  • Firewall settings on the computer can block incoming scan data from the printer
  • HP Web Scan (via printer's web interface at its IP address) can work as a fallback

Common Causes

  • HP Smart app or HP printer software not installed or not running on the destination computer
  • Firewall blocking the scan communication port between printer and computer
  • Printer and computer on different network subnets or VLANs
  • Scan to Computer feature disabled in the printer's Embedded Web Server settings

Steps

  1. 1Install HP Smart app (free from Microsoft Store or Mac App Store) and set up scanning
  2. 2Enable Scan to Computer: open printer's web interface (http://PRINTER_IP) > Settings > Security > Webscan > enable
  3. 3Temporarily disable firewall to test if it is blocking scan communication
  4. 4Try HP Web Scan: navigate to http://PRINTER_IP in a browser > Scan tab > Start Scan
  5. 5Ensure printer and computer are on the same WiFi network and subnet

Tags

hpofficejet-proscanscannercommunication

Related Items

printer-hp-envy-offline-status

More in Hp

hp-error-13-paper-jamHP Printer Error 13 — Paper Jam
Warning
hp-error-49-firmwareHP Printer Error 49 — Firmware Error
Error
hp-error-50-fuserHP Printer Error 50 — Fuser Error
Critical
hp-error-79-critical-firmwareHP Printer Error 79 — Critical Firmware Error
Critical
hp-error-59-motorHP Printer Error 59 — Motor Error
Error
hp-error-0x83c0000aHP Printer Error 0x83c0000a — Scanner or Printer Communication Failure
Error

Frequently Asked Questions

Yes. Use HP Web Scan: type the printer's IP address in a browser, go to the Scan tab, and scan directly to your browser. You can also use Windows Scan app or Mac Image Capture.