HP ENVY Printer Offline — Reconnecting Wireless and USB Printers on Windows and Mac

Fix HP ENVY printer showing offline status on Windows and Mac by resetting wireless connection, restarting print spooler, and updating printer drivers. This guide covers everything you need to know about this topic, including common causes, step-by-step solutions, and answers to frequently asked questions.

Here are the key things to understand: HP ENVY printers commonly lose wireless connection after network changes, router restarts, or sleep mode. Windows print spooler service holding stale jobs can lock the printer in offline state. Mac print queue paused state shows the printer as offline even when connected. Wireless Direct and WiFi connection modes can conflict if both are enabled. IP address changes on the network can break the printer connection. Understanding these fundamentals will help you diagnose and resolve this issue more effectively.

The most common reasons this occurs include: Printer lost WiFi connection after router restart or network password change. Print spooler service stuck with corrupted print jobs preventing new communication. Printer IP address changed on the network — computer still trying the old address. Print queue paused on Mac (often happens after a failed print job). Identifying the root cause is the first step toward finding the right solution.

To resolve this, follow these recommended steps: Power cycle the printer: turn off, unplug for 60 seconds, plug back in, turn on. Windows: restart print spooler — services.msc > Print Spooler > Restart. Mac: System Settings > Printers & Scanners > right-click printer > Resume (or remove and re-add). Reconnect wireless: on the printer, go to Network > Wireless Setup Wizard > select your network. Set static IP on the printer to prevent IP address changes: printer menu > Network > IP Settings > Manual. If these steps do not resolve the issue, consider consulting additional resources or a qualified professional.

This article is part of our Printer Error Codes collection on Error Codes Wiki. We provide comprehensive, up-to-date information to help you find solutions quickly.