Error Codes Wiki

Canon Printer Error E13 — Ink Level Cannot Be Detected

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Overview

Canon error E13 means the printer cannot detect ink levels in one or more cartridges, which occurs after using non-genuine cartridges or resetting ink counters.

Key Details

  • E13 appears when Canon's ink level monitoring cannot read the cartridge status
  • Different from E04 (not recognized): E13 means the cartridge is recognized but ink level cannot be determined
  • Occurs commonly with refilled cartridges where the ink level chip was not reset
  • Canon allows bypassing this warning to continue printing without ink level monitoring
  • Printing with unknown ink levels risks running completely dry, which can damage the printhead

Common Causes

  • Refilled cartridge without ink level chip reset
  • Third-party cartridge with incompatible ink level reporting
  • Cartridge chip memory full or corrupted
  • Ink level reset after genuine cartridge was partially used
  • Printer firmware update changing ink level communication protocol

Steps

  1. 1Press and hold the printer's Stop/Reset button for 5+ seconds to bypass the warning and continue printing
  2. 2If using refilled cartridges: get a chip resetter compatible with your Canon cartridge model
  3. 3Replace with genuine Canon cartridges for accurate ink level monitoring
  4. 4Check Canon's ink level bypass procedure specific to your printer model
  5. 5Monitor print quality manually — stop printing if you see fading or streaking

Tags

canonerror-e13ink-levelrefilledcartridge

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Frequently Asked Questions

Yes, press and hold Stop/Reset to bypass. The printer will print but cannot monitor ink levels, so watch for quality degradation.