Canon Printer Error E02 — Paper Tray Empty or Paper Feed Failure

Canon error E02 indicates the printer cannot feed paper from the tray, caused by an empty tray, paper jam, or worn feed rollers. This guide covers everything you need to know about this topic, including common causes, step-by-step solutions, and answers to frequently asked questions.

Here are the key things to understand: E02 is displayed on Canon PIXMA, MAXIFY, and imageRUNNER printers. The printer detects no paper in the feed path even if paper is loaded. Paper feed rollers may be worn or contaminated, preventing proper paper grip. Paper size mismatch between loaded paper and printer settings can trigger this. Humidity can cause paper to stick together, preventing proper feeding. Understanding these fundamentals will help you diagnose and resolve this issue more effectively.

The most common reasons this occurs include: Paper tray is empty or paper is not properly seated. Paper feed rollers worn smooth or contaminated with paper dust. Paper is curled, damp, or stuck together. Paper size setting does not match loaded paper. Foreign object blocking the paper feed path. Identifying the root cause is the first step toward finding the right solution.

To resolve this, follow these recommended steps: Remove all paper, fan the stack to separate sheets, and reload properly aligned. Clean feed rollers: use a lint-free cloth dampened with distilled water to wipe the rubber rollers. Check for paper debris in the feed mechanism — use compressed air to clean. Verify paper size settings match loaded paper in printer driver and on-printer menu. Try a fresh stack of paper — old or damp paper causes feeding issues. If these steps do not resolve the issue, consider consulting additional resources or a qualified professional.

This article is part of our Printer Error Codes collection on Error Codes Wiki. We provide comprehensive, up-to-date information to help you find solutions quickly.