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HP OfficeJet Error 0xc4eb8328 — Printhead Failure or Communication Error

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Overview

Fix HP OfficeJet error 0xc4eb8328 caused by printhead failure, dirty contacts, or communication issues between the printhead and the printer mainboard.

Key Details

  • Error 0xc4eb8328 indicates the printer cannot communicate with the printhead properly
  • This error is common on HP OfficeJet Pro 8600, 8610, 8620, and similar models
  • The printhead in these models is user-replaceable (separate from ink cartridges)
  • Dirty electrical contacts between printhead and carriage are the most common cause
  • The error may appear after ink cartridge replacement if the printhead was disturbed

Common Causes

  • Dirty or corroded electrical contacts on the printhead or carriage
  • Printhead not fully seated in the carriage assembly
  • Printhead failure due to dried ink clogging the nozzles and circuitry
  • Ink cartridge not properly clicked into the printhead
  • Static electricity damage to the printhead contacts

Steps

  1. 1Power off the printer and open the ink cartridge access door
  2. 2Remove all ink cartridges, then lift the printhead latch and remove the printhead
  3. 3Clean the printhead electrical contacts with a lint-free cloth dampened with distilled water
  4. 4Clean the carriage contacts inside the printer (gold-colored strip) with the same method
  5. 5Let contacts dry completely (5 minutes), reinsert printhead, click firmly, reinstall cartridges
  6. 6If error persists after cleaning: the printhead may need replacement (search HP printhead for your model)

Tags

hp-officejetprinthead0xc4eb8328contactscommunication

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Frequently Asked Questions

HP OfficeJet Pro printheads cost $30-80 depending on the model. Compare this to a new printer ($100-200) as the printhead is the most expensive consumable.