HP Printer Error 13.20 — Paper Jam in Rear Output Area

Overview

HP printer error 13.20 indicates a paper jam in the rear output or fuser area. Clear the jammed paper and check the fuser assembly.

Key Details

• Error 13.20 specifically indicates jam in the output or fuser area
• Different from 13.01 (input tray jam) and 13.05 (document feeder jam)
• Paper may be stuck around the fuser unit where heat is applied
• Use caution — the fuser area is hot during and after printing
• Recurring jams in this area suggest worn fuser rollers

Common Causes

• Paper wrinkled or curled while passing through the fuser
• Fuser roller worn or damaged causing paper to stick
• Paper too thin or too thick for the printer settings
• Paper guides not adjusted to paper size
• Debris or torn paper fragments left from previous jams

Steps

1. 1Turn off the printer and wait 5 minutes for the fuser to cool
2. 2Open the rear access panel and gently pull jammed paper straight out (do not tear it)
3. 3Inspect for small torn paper fragments and remove them with tweezers
4. 4Check that paper in the tray matches the paper size configured in the driver
5. 5If jams recur, the fuser unit may need replacement — HP part number varies by model

Tags

More in Hp Errors

Frequently Asked Questions